Refund Policy – African Attire Shop
At African Attire Shop, every item is handmade, custom-stitched, and crafted with great care by our skilled artisans. We aim to deliver high-quality garments and a smooth shopping experience for all customers.
Because our products are made-to-order and fully personalized, our refund policy is designed to be clear, fair, and aligned with custom clothing industry standards.
1. Custom-Made & Handmade Products
All items sold on our website are handmade, custom-stitched, and created according to your selected size, measurements, design, and color.
Processing Timeline
Custom stitching: 1–5 business days
Heavy embroidery or bridal designs: 5–12 business days
Quality check: 1–2 days
Dispatch from our Indian workshop with full tracking details
Order Cancellation
Orders can be cancelled within 12 hours only
After 24 hours, stitching begins and cancellation/refund will not be possible
Custom, personalized, or measurement-based orders cannot be cancelled at any stage once stitching begins
2. Eligibility for Returns, Refunds, or Exchanges
Because all garments are handmade and custom-stitched, refunds or returns are accepted only under certain conditions:
a) Damaged or Defective Items
If your order arrives damaged:
You must contact us within 24 hours of delivery
Send a clear unboxing video and photos of the damage to:
📧 support@africanattireshop.com
After reviewing the evidence, we will offer a suitable solution (replacement or refund).
b) Wrong Product Received
If you receive an item that is entirely different from what you ordered:
Contact us within 24 hours with clear photos/video
After verification, we will arrange a replacement or refund
c) Measurement Issues
We stitch strictly according to the measurements and size you provide.
Therefore:
Incorrect measurements provided by the customer are not eligible for return, refund, or exchange.
These garments cannot be resold or reused since they are custom-made.
d) Product Variations (Non-Refundable)
Minor variations are normal due to the handmade nature of our work:
Slight color differences due to lighting/screen display
5–10% embroidery or handwork variation
Fabric texture or minor pattern shifts
These are not considered defects and are not eligible for refund.
3. Return Shipping
If a return is approved:
The customer must pay for return shipping
Shipping fees paid at checkout are non-refundable
Items must be unused, unworn, and in original packaging
4. Lost, Stolen & Delivered Packages
Lost or Stolen Packages
Once an order is marked “Delivered” by the courier, African Attire Shop is not responsible for lost or stolen packages.
If your tracking shows “Delivered” but you did not receive it:
Check the “Left At” location in tracking
Check with neighbors or household members
Contact the courier (DHL, UPS, FedEx, Aramex, etc.) to start an investigation
We assist with guidance but cannot issue refunds for carrier-confirmed deliveries.
Delivery Marked Complete
Once the courier marks the order Delivered, the order is considered successfully completed.
5. Disputes & Chargebacks
Customers must contact us before filing any dispute.
You must contact us within 24 hours of delivery for any issue.
Filing a chargeback without contacting us first may delay resolution and may lead to account restrictions.
We always aim to resolve issues quickly and professionally.
6. Customs, Duties & Import Taxes
International customers may be charged customs duties or import taxes by their country.
These fees are not refundable and not included in our product or shipping cost.
Payment of these charges is the customer’s responsibility.
7. Refund Process
Once your refund is approved:
Your case is verified by our support team
Refund is issued to the original payment method
It may take 8–12 business days for funds to appear in your account (bank/PayPal timelines vary)
PayPal Refund Important Note
PayPal transaction fees are non-refundable.
If your order was paid via PayPal, their fee will be automatically deducted by PayPal from the refund.
8. Contact Us for Refund & Support
For any refund, return, or order-related assistance:
📧 support@africanattireshop.com
🌐 www.africanattireshop.com
Our team replies within 24 hours.
FAQs - African Attire Shop
- Custom-Made Items: Since our garments are custom-made to your specifications, it typically takes 1 – 5 business days for production. Once completed, the order will be shipped, and tracking details will be shared with you. delivery times will depend on your location and chosen shipping method.
- Ready-to-Ship Items: For ready-to-ship items, dispatch usually occurs within 1-2 business days after order confirmation.
Orders for custom-made (handmade) dresses can only be canceled within 12 hours of placing the order. After this time, production begins, and we will be unable to cancel or modify the order. If you have any customization requests, please include them in the “Notes to Seller” section at checkout or email us at support@africanattireshop.com with your order number.
If your item arrives damaged, please contact us at support@africanattireshop.com within 14 days of delivery. Attach images of the damage for our review, and our team will guide you through the next steps to resolve the issue.
Since our garments are tailored to your provided measurements, we cannot offer return or refunds for incorrect measurements provided by the customer. Please double-check your measurements before submitting them.
Customers are responsible for the cost of return shipping, and shipping fees are non-refundable. Once the return is authorized, we recommend using a trackable shipping service to ensure safe delivery.
If the product you receive does not match its description (excluding minor color variations due to screen differences), you are eligible for a return, refund, or exchange. Claims must be initiated within 14 days of delivery by emailing us at support@africanattireshop.com with photos of the item.
Since all our items are handmade and custom-stitched to order, we don’t offer refunds or returns after delivery. However, if there’s an issue with your order, please contact us within 24 hours of receiving your parcel so our team can review and assist you promptly.
Return handling charges are [20% of the product price or a fixed amount].
Custom-made items (handmade) or products with incorrect measurements provided by the customer are not eligible for returns.
Once a refund is approved, it will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the funds to reflect in your account.
Slight color variations may occur due to differences in screen displays and photography, and these are not considered defects. We recommend checking product images on multiple screens if color accuracy is essential for your selection.
Our support team is here to help! For any questions or assistance, please email us at support@africanattireshop.com. We aim to respond within 24 hours.
We are committed to providing exceptional customer service and ensuring your experience with us is satisfactory. Thank you for shopping with African Attire Shop.
Happy Shopping!