Refund Policy
At African Attire Shop, we strive to provide high-quality, custom-made garments that meet your unique tastes and preferences. Our refund policy has been established to ensure a transparent, straightforward process for addressing any issues that may arise. Please read our policy in detail to understand the conditions under which refunds, exchanges, or returns may apply.
Custom-Made Orders
Customization Process: All our products, including designer kaftans, Moroccan wedding gowns, and embroidered dresses, are crafted according to your specifications. It typically takes 1 – 5 business days for custom stitching, followed by a thorough quality check before dispatch from our workshop in India.
Customization Lock: Once a customized order is placed, it cannot be canceled after 24 hours. Any customization details must be specified at checkout in the “notes to seller” section or emailed to us with the order number at support@africanattireshop.com.
Return & Refund Conditions
Damaged Items: If your order arrives in a damaged condition, please contact us immediately at support@africanattireshop.com with images of the damage. Our team will assess the claim and assist you promptly.
Measurement Errors: We rely on the measurements you provide to create custom-fitted garments. If incorrect measurements are submitted, African Attire Shop cannot provide a refund or exchange, as these are personalized items based on your specifications.
Product Discrepancies: If the product received significantly differs from the product description (excluding slight color variations due to screen differences), we offer a full refund or exchange. Claims for such discrepancies must be made within 14 days of delivery, accompanied by images of the product.
Return Shipping
- Customer Responsibility: The customer is responsible for return shipping and handling charges. Shipping fees are non-refundable since they cover a service already provided.
Special Note on Color Variations
Due to differences in screen displays and photography, slight color variations may occur. These are not considered defects and are not eligible for refund or return.
Refund Process – Easy Steps
- Contact Us: For any issues, email us at support@africanattireshop.com within 14 days of receiving your order.
- Attach Evidence: If applicable, attach images showing the issue with the product.
- Prompt Assistance: Our team will review your case and respond within 24 hours to resolve the issue as soon as possible.
- Refund Approval: Once a refund is approved, it will be processed to the original payment method used for the purchase. It may take 5-7 business days for the refund to appear in your account.
FAQs - African Attire Shop
- Custom-Made Items: Since our garments are custom-made to your specifications, it typically takes 1 – 5 business days for production. Once completed, the order will be shipped, and tracking details will be shared with you. delivery times will depend on your location and chosen shipping method.
- Ready-to-Ship Items: For ready-to-ship items, dispatch usually occurs within 1-2 business days after order confirmation.
Orders for custom-made garments can only be canceled within 6 hours of placement. After this period, production begins, and the order can no longer be canceled or changed. Any customization requests should be added in the “notes to seller” section at checkout or sent via email to support@africanattireshop.com with the order number.
If your item arrives damaged, please contact us at support@africanattireshop.com within 14 days of delivery. Attach images of the damage for our review, and our team will guide you through the next steps to resolve the issue.
Since our garments are tailored to your provided measurements, we cannot offer refunds or exchanges for incorrect measurements provided by the customer. Please double-check your measurements before submitting them.
Customers are responsible for the cost of return shipping, and shipping fees are non-refundable. Once the return is authorized, we recommend using a trackable shipping service to ensure safe delivery.
If the product you receive does not match its description (excluding minor color variations due to screen differences), you are eligible for a refund or exchange. Claims must be initiated within 14 days of delivery by emailing us at support@africanattireshop.com with photos of the item.
Once a refund is approved, it will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the funds to reflect in your account.
Slight color variations may occur due to differences in screen displays and photography, and these are not considered defects. We recommend checking product images on multiple screens if color accuracy is essential for your selection.
Our support team is here to help! For any questions or assistance, please email us at support@africanattireshop.com. We aim to respond within 24 hours.
We are committed to providing exceptional customer service and ensuring your experience with us is satisfactory. Thank you for shopping with African Attire Shop.
Happy Shopping!