Refund Policy
RETURNS
Our policy lasts 15 days. If 15 days have gone by since your receive, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional Non-Returnable Items:
Gift cards.
Downloadable software products.
Some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
We do not accept returns due to the incorrect size ordered. Kindly check our size guide provided on the product page as each supplier follows different size charts. Please allow 2-4CM differs due to manual measurements.
ELIGIBILITY
Any returns without prior approval is not permitted. We only accept returns, if it is authorized from us and its shipped on our India shipping address.
CANCELLATION
If you wish to cancel your order BEFORE it is shipped, you will be assessed a 15% Cancellation Fee before credit is issued.
If you cancel your order AFTER it has been shipped, Cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above – including 18% restocking, 25% cancellation, and other applicable fees.
CHANGE IN ORDER
Once the order is placed, you are not eligible to change or alter the items including quantity, size, color, etc.
In such cases, kindly email your query to support@africanattireshop.com
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We do not refund shipping costs and If returning an opened item there is a 18% restocking fee. If returning an opened and damaged item there is a 10-20% restocking fee depending on the severity of the return.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@africanattireshop.com
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@africanattireshop.com
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
OUT OF STOCK PRODUCTS
In most cases, the products are available in sufficient stock and it is dispatched from our various warehouse upon the order confirmation.
Sometimes due to high demand or during the sale, the product got out of stock and we may not able to fulfill the order. In such cases, the refund of the canceled item will be given to you.
SHIPPING
To return your product, you should mail your product with our prior approval. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURN ADDRESS
29 Room-01, Gali-F, Ajmeri Maszid,
Shafi Alam
Shivaji Nagar, Mumbai 400043 (INDIA)