Welcome to AfricanAttireShop.com (“we”, “us”, “our”). By placing an order on our website, you (“customer”, “you”) agree to the following Terms & Conditions. You must tick the terms box during checkout to confirm that you have read and accepted all policies (Refund Policy, Shipping Policy, Privacy Policy, Terms of Services, FAQs)

1. General Information

African Attire Shop is an online store offering handmade and custom-made kaftans, abayas, and ethnic wear.
By using our website, you confirm that:

• You are at least 18 years old.

• You are providing accurate account, payment, and delivery information.

• You will not misuse or attempt to harm our website’s security or systems.

2. Handmade & Custom-Made Products

Most of our products are handmade, made-to-order, and crafted by skilled artisans.
Therefore:

• Slight design variations, embroidery differences, or minor imperfections are normal.

• Processing time may vary depending on workload and the complexity of the design.

• Custom orders cannot be cancelled once stitching has started.

By placing an order, you fully agree to these handmade product conditions.

3. Order Confirmation

Once you place an order:

• You will receive an email confirmation.

• We will start processing the order immediately.

You are responsible for reviewing your order details (size, color, measurements, address).

If any detail is incorrect, you must contact us within 12 hours.
After that, we may not be able to make changes.

4. Processing Time

All our dresses are handmade, therefore processing time may vary.

Standard Processing Time:

• Ready items: 1–3 business days

• Handmade items: 5–12 business days

• Heavy embroidered/custom designs: 10–18 business days

Processing time does not include shipping time.

High-order seasons (Eid, Ramadan, wedding seasons, Diwali, Christmas) may slightly extend processing time.

5. Shipping & Delivery

We ship worldwide using trusted shipping partners (UPS, DHL, FedEx, Aramex, etc.).

Estimated Delivery Time:

• USA: 5–10 working days

• UK & Europe: 6–12 working days

• Australia: 10–15 working days

• Middle East: 4–8 working days

Delivery time may vary depending on customs clearance, courier delays, or weather conditions.
We are not responsible for delays caused by the courier company.

Once your order is shipped, you will receive the tracking number.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import fees, or taxes charged by your country.

These fees are not included in our product or shipping price.

The customer is responsible for paying any customs charges.

7. Cancellation Policy

Orders can only be cancelled within 12 hours.

After this period:

• Materials are arranged

• Work begins

• Cancellation is not possible

Custom or personalized orders cannot be cancelled at any stage.

8. Refund & Return Policy

Due to the handmade nature of our products, we do not accept returns or exchanges unless:

• The item arrives damaged

• You receive the wrong product

Eligibility for Refund:

• Clear unboxing video is mandatory

• Item must be unworn, unused, and in original condition

• Must contact us within 24 hours of delivery

Refund Method:
Refunds are issued only through the same payment method you used at checkout (PayPal, card, etc.).

Processing time for refunds depends on your bank or PayPal.

Refunds for Custom Orders

Custom-measurement or personalized orders are non-refundable under all conditions.

9. Color & Embroidery Variations

Due to lighting, screen display, and handmade craftsmanship:

• Colors may appear slightly different

• Embroidery and patterns may vary 5–10%

These variations are not considered defects.

10. Incorrect Address / Failed Delivery

The customer is responsible for entering the correct shipping address.

If the package returns due to:

• Wrong address

• Customer unavailable

• Refusal to accept delivery

The customer must pay the reshipping fee.

11. Lost or Stolen Packages

Once a package is marked “Delivered” by the courier, African Attire Shop is not responsible for lost or stolen packages.
If your tracking shows delivered but you haven’t received it, please:

• Check the “Left At” location shown in tracking

• Check with household members or neighbors

• Contact the courier (UPS, DHL, FedEx, DPD, etc.) to start an investigation

12. Pricing & Payment

All prices are listed in USD unless otherwise stated.

We accept:

• PayPal

• Credit/Debit Cards

• Other available payment methods on the checkout page

Prices may change at any time without prior notice.

13. Intellectual Property

All content on AfricanAttireShop.com (images, text, designs, product photos) is owned by us.

You may not copy, resell, or use our content without permission.

14. Order Delays

Handmade products sometimes require extra days for sewing, embroidery, or quality checking.

You agree not to file disputes or chargebacks for delays caused by:

• Processing time

• High-order seasons

• Shipping company delays

• Customs delays

We always ensure the product is delivered.

15. Customer Measurements

For custom-size orders:
We stitch according to the measurements you provide.
If measurements given by the customer are incorrect, we are not responsible for fitting issues.

Alteration cost will be the customer’s responsibility.

16. Dispute Resolution

In case of any dispute:

• Contact our support team first

• We aim to resolve all issues respectfully and professionally

Filing a chargeback without contacting us first may result in account restriction.

17. Changes to Terms & Conditions

We reserve the right to update or modify these terms at any time. Changes apply immediately upon posting on our website.

18. Contact Information

For queries, support, or order updates:
📧 Email: support@africanattireshop.com
🌐 Website: www.africanattireshop.com