PLEASE READ THESE TERMS OF USE (“AGREEMENT” OR “TERMS OF USE”) CAREFULLY BEFORE USING THE WEBSITE AND SERVICES OFFERED BY AFRICANATTIRESHOP – THE COUTURIER. (“AFRICANATTIRESHOP”). THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE WEBSITE AT WWW.AFRICANATTIRESHOP.COM (THE “SITE”) AND ALL SERVICES PROVIDED BY AFRICANATTIRESHOP ON THE SITE.

By using the Site in any manner, including but not limited to visiting or browsing the Site, you (the “user” or “you”) agree to be bound by this Agreement, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. This Agreement applies to all users of the Site, including without limitation users who are vendors, customers, merchants, contributors of content, information, and other materials or services on the Site.

Membership Eligibility and Registration

Age:

Africanattireshop services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. You represent and warrant that you are at least 18 years old and that all registration information you submit is accurate and truthful. Africanattireshop may, in its sole discretion, refuse to offer access to or use of the Site to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Site is revoked in such jurisdictions. Individuals under the age of 18 must at all times use Africanattireshop services only in conjunction with and under the supervision of a parent or legal guardian who is at least 18 years of age. In these cases, the adult is the user and is responsible for any and all activities.

Account Information:

You must keep your account information up-to-date and accurate at all times, including a valid email address. You must use every effort to keep your password safe and should not disclose it to any other person. You shall not transfer or sell your User Name to any other person.

Africanattireshop services are not available to temporarily or indefinitely suspended Africanattireshop members. Africanattireshop reserves the right, in Africanattireshop’s sole discretion, to cancel unconfirmed or inactive accounts. Africanattireshop reserves the right to refuse service to anyone, for any reason, at any time.

Fees and Billing

Our fees and sales commission are described in our Fees Policy. Changes to the Fees Policy and the fees for Africanattireshop services are effective after Africanattireshop provides you with at least fifteen (15) days’ notice by posting the changes on the Site. However, Africanattireshop may choose to temporarily change the Fees Policy and the fees for Africanattireshop’s services for promotional events (for example, free listing days); such changes are effective when Africanattireshop posts the temporary promotional event on the Site. Unless otherwise stated, all fees are quoted in Indian Rupees (INR).

VAT and other Taxes

The seller is solely responsible for the payment of VAT and other taxes applicable to the seller. The seller should take care of including this in the product price and must not charge the buyer tax above and over the listed product price. Wherever the sales of a product need a special government permit or any other documentation as applicable (in case of a B2B shipping to specific states, etc) the seller shall take the responsibility to obtain the same.

Product Image:

All care has been taken for on screen color resemblance of the garments, however, 5% variation may be accepted as different monitor capabilities.

Listing Description:

By listing an item on the Site you warrant that you and all aspects of the item comply with Africanattireshop published policies. You also warrant that you may legally sell the item. You must accurately describe your item and all terms of sale in your Africanattireshop. Your listings may only include text descriptions, graphics, pictures and other content relevant to the sale of that item. All items must be listed in an appropriate category. Each listing must accurately and completely describe the item/items for sale in that listing

Buying

By purchasing an item you agree to be bound by the conditions of sale included in the item’s description provided that those conditions of sale are not in breach of this User Agreement or otherwise unlawful. Africanattireshop is not responsible for the side effects one might endure by the use of the products sold at Africanattireshop. Africanattireshop takes all steps to ensure that the seller is genuine but cannot guarantee the quality, safety or legality of any aspect of the items listed or the accuracy of the listings.

Cancellation by Africanattireshop.com

Such situations are avoided but if raised please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Can I cancel the Order?

The customer can only cancel the order within 24 hours of placing the order. No cancellations will be processed after 24 hours. Once you request the cancellation of item(s) in your order, it will take us a maximum of 4 business days to cancel the order and initiate a refund as per refund policy. You will be notified of the same.

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been placed successfully.

The customer is not available at the time of delivery?

If the courier company has made 3 attempts to deliver your package and you were not available to accept/receive the package then the courier company will abandon or destroy the shipment at their destination. However, we recommend you contact the local courier office along with your tracking number for an alternate delivery instruction. Please be aware that once the courier company destroys or abandons your shipment, we will not be responsible for not fulfilling the order.

If you wish to avail refund in such a case, we will refund only after we receive the returned shipment package, and subsequently, a deduction of two-way return shipping charges will be applied.

Return policy

We have a customer-friendly return policy. You will have to just write us at support@africanattireshop.com within 24 hrs from the time of delivery & return steps will give from our customer support executive.

Provide us with the tracking details of the product. Without this packages could get lost and replacements might be canceled.

Mention the Company Name Africanattireshop.com and Order Number ( starting with AAC) on the return package.

Last date of return shipping: 15 days from date of delivery. We will not be able to accept returns if dispatched after 15 days from the date of delivery.

Conditions of Return

Clothes and jewelry must not be used (other than for trial), altered, washed, soiled or damaged in any way. Return is acceptable only within 15 days from the date of delivery. Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged. Returns shipping costs will not be covered by Africanattire.com ‘Made to order’ Clothes and jewelry are not covered under the return policy.

What do we do about wrong Pricings?

Despite our best efforts, a small number of the many thousands of items in our catalog are misprinted. However, we verify prices as part of our dispatch procedures. If an item’s correct price is lower than our stated price, we charge the lower amount and send you the item. If a product’s correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.

Cancellation of Fraudulent/Loss to business Orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Africanattireshop.com reserves the right to cancel all past, pending, and future orders without any liability. Africanattireshop.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in the pricing of products on the website and stock unavailability. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the canceled orders may not be refunded.

The customer may be considered fraudulent if any of the following scenarios are met:

Customer doesn’t reply to the payment verification mail sent by Africanattireshop

Customer fails to produce adequate documents during the payment details verification

Misuse of another customer’s phone/email

Customer uses invalid email and phone no.

Overuse of a voucher code

Customer returns the wrong product

Customer refuses to pay for an order

Customer is involved in the snatch and run for any order.

Damage

We try our best to delivery 100% good quality products, but unfortunately, it may happen sometimes product is delivered damaged. In such a case, we required a photo to be sent to us within  48 Hrs from the time of delivery. Without photos sent in the given time, we will not be able to process the replacement. In case of products not available return Upon receiving the photo, our team will review the damage. If the damage is approved and a complaint is registered, we request you to kindly send the product back to us. If a replacement is in stock with us, we will reship the same to you. In case it is not available, you can request a refund or a coupon for future purchases. But the final decision is will be taken by Africanattireshop.com about the refund. The investigation may take 3-4 days for international deliveries.

Color & Description Disclaimer

The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values. While every endeavor has been made to accurately reproduce colors, there may be minor variations in the color of the actual product because of the nature of fabric dyes, weather at the time of dying, and differences in display output due to lighting and digital photography and color settings and capabilities of monitors. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received. Africanattireshop.com firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. It is practically impossible for Africanattireshop.com’s Designers to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography, or type and settings on the computer monitor. We wish to clarify and ascertain that every customer who orders any outfit from Africanattireshop.com is aware of this genuine problem.

While ordering on the internet, we suggest that customers should be extra careful of following -Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors. For example, even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no foolproof solution to this problem is available at the moment.

Many a time green and blue shades also overlap. The same is the case with off-white, white, and cream colors.

Sea Green color sometimes looks Aqua blue and the other way around.

Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which is an inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics.

Handcrafted, hand-dyed, hand printed, hand painted, hand embroidered, handloom, and weaved products will always have minor differences when we compare them as they are not made by machines. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variations keeping the same theme constant in an artistic manner. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items.

Beads and Sequences Missing or Coming off

We believe that customers who are ordering items with sequins and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care, this cannot be avoided altogether. Many times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in a few hours, you might lose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses/saris worn by others, you will most certainly find some pieces missing or almost in a state of falling down. You are deemed to have accepted the terms and conditions. Africanattireshop.com reserves the right to time modify the Terms & Conditions of Use of the site without any prior notification to you.

Process for Pilferage Claim

If a customer raises a complaint about partial item/partial order through Customer Care

The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained

An Email will be sent to suporot@africanattireshop.com seeking/providing the following information:

Short description of the case (A few questions will be asked to help us understand the scenario)

The snapshots of the packet and another box (If any)(Try to cover the sides which look tampered/damaged as per the customer)

The refund for prepaid orders will be done after investigation which usually requires 3-4 business days. The process will include investigation with the concerned departments

The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:

Customer fails to provide adequate information about the case

Customer fails to provide snapshots of the packet and box(if any)

Customer must not dispose the packaging for 3-4 days post delivery and wait for next details to be sent by customer support team.

Refund Policy

Africanattireshop reserves the sole right to accept or deny refunds and will act reasonably in the common interest of both parties involved. Purchases are only retractable in exceptional circumstances, such as when the seller materially changes the item’s description after a purchase has been made, a clear typographical error is made, or there if a seller defaults in any way with the product listed or in the delivery of the same. In case of returns without delivery of product refund cannot be processed.

Prohibited Items

You are prohibited from engaging in selling or buying of the items listed in the prohibited items list.

Prohibited Activities

All activities of users while using Africanattireshop.com or any service provided by Africanattireshop shall be in accordance with legal regulations. Content provided by users on Africanattireshop.com shall not infringe legal regulations or these Terms & Conditions. Your information and your activities must not:

be false, inaccurate or misleading;

be offensive or menacing, abusive, defamatory;

be obscene, indecent or contain child pornography;

infringe any third party’s copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy;

be fraudulent or involve the sale of counterfeit or stolen items;

be in breach of any applicable laws or regulations (including, but not limited to, laws governing export control, consumer protection, unfair competition, anti-discrimination, false advertising);

copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for your information) from Africanattireshop.com without the prior expressed written permission of Africanattireshop and the appropriate third party, as applicable.

create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other sellers or customers;

link directly or indirectly to or include descriptions of goods or services that are prohibited under these Terms & Conditions ;

Violate this Agreement or any other Africanattireshop policy or guidelines, or any applicable law, statute, ordinance or regulation.

add an Africanattireshop employee or an Africanattireshop user, even a user who has purchased an item from you to your mail list (email or physical mail) without their express consent after adequate disclosure;

contain any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority or expropriate any system, data or personal information;

cause the Site to be interrupted, damaged, rendered less efficient, or such that the effectiveness or functionality of Africanattireshop.com is in any way impaired

not use any robot, spider, scraper, or other automated means to access the Site for any purpose without our express written permission

be defamatory, trade libelous, unlawfully threatening, unlawfully harassing, impersonate or intimidate any person (including Africanattireshop staff or other users), or falsely state or otherwise misrepresent your affiliation with any person, through, for example, the use of similar email address, nicknames, or creation of a false account(s) or any other method or device

be obscene or contain pornography

host images not part of a listing

You must not list any item on Africanattireshop.com (or complete any transaction initiated using Africanattireshop.com) that, by paying to us the listing fee or the final value fee, could cause us to violate any applicable law or our items policy. To enable Africanattireshop to use your information, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) license to exercise the copyright, trademark, publicity, and database rights you have in Your Information, in any media now known or not currently known. You also waive all moral rights you have in your information to the fullest extent permitted by law. The license described above shall terminate upon termination or cancellation of this User Agreement by either party.

Cancellation

Africanattireshop reserves the right to cancel this User Agreement at any time and for any reason with a notice period of 7 days. Suspended users are not permitted to use Africanattire.com and to create a new user account. You can cancel the User Agreement at any time in writing to Vini – the couturier., 29 Room-01, Street-F, Ajmeri Maszid, Mumbai, Maharashtra, India- 400043 or to support@africanattireshop.com

Liability & Warranty

IN NO EVENT SHALL AFRICANATTIRESHOP, AND (AS APPLICABLE) AFRICANATTIR ESHOP SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES OR AFRICANATTIRESHOP SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, AND/OR INCIDENTAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN CONNECTION WITH THE USE OF THE SITE, AFRICANATTIRESHOP SERVICES, OR THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, LOST PROFITS, BODILY INJURY, EMOTIONAL DISTRESS, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. AFRICANATTIRESHOP LIABILITY, AND (AS APPLICABLE) THE LIABILITY OF AFRICANATTIRESHOP SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF (A) THE AMOUNT OF FEES YOU PAY TO AFRICANATTIRESHOP IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY, AND (B) INR1000. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Africanattireshop is not liable for contracts formed between users of Africanattireshop.com. Africanattireshop is not liable for information on Africanattireshop.com provided by its users. We claim no intellectual property rights over the material provided by users of Africanattireshop.com.

No Guarantee:

Africanattireshop does not guarantee continuous, uninterrupted access to the Site, and operation of the Site may be interfered with by numerous factors outside Africanattireshop control.

Indemnity:

YOU AGREE TO INDEMNIFY AND HOLD AFRICANATTIRESOP AND (AS APPLICABLE) AFRICANATTIRESHOP PARENT, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS’ FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR BREACH OF THIS AGREEMENT OR THE DOCUMENTS IT INCORPORATES BY REFERENCE, OR YOUR VIOLATION OF ANY LAW OR THE RIGHTS OF A THIRD PARTY

Notices

Except as explicitly stated otherwise, any notices to Africanattireshop shall be given by certified mail, postage prepaid and return receipt requested to Vini – the couturier.,  29 Room-01, Street-F, Ajmeri Maszid, Mumbai, Maharashtra, India- 400043 and any notices to you shall be given to you via the email address you provide to Africanattireshop.com during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing. Notice shall be deemed given 24 hours after email is sent unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid, and return receipt requested, to the address provided to Africanattireshop.com during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.

Disclaimer

We, our subsidiaries, officers, directors, employees, and our suppliers provide the Site and the Services on an “as is” basis and without any warranty or condition, express, implied or statutory. We do not guarantee and do not promise any specific results from use of the Site and/or the Services. If any provision of this User Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall be enforceable. We reserve the right to alter these Terms & Conditions at any time. If the alterations constitute a material change to the Terms & Conditions, we will notify you via email according to the preference expressed on your account. What constitutes a “material change” will be determined at our sole discretion, in good faith, and using common sense and reasonable judgment. You agree that this User Agreement and all incorporated agreements may be automatically assigned by Africanattireshop, in our sole discretion, to a third party in the event of a merger or acquisition or any other event. You and Africanattireshop are independent contractors, and no agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by this User Agreement. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. This User Agreement sets forth the entire understanding and agreement between us with respect to its subject matter. No oral explanation or oral information given by any party shall alter the interpretation of this User Agreement. This Agreement will prevail over any conditions of sale imposed by a seller. Our Fees Policy is incorporated in this User Agreement by reference. The fees policy may be amended from time to time and material changes will be posted on the Site and sent to you at your registered email address.